Legal
Refunds and complaints
Effective date: 10 September 2026
3-day satisfaction guarantee
If FlowLock is not a good fit, contact us within 3 calendar days of receiving your activation code and we will refund the purchase price. This is a voluntary FlowLock guarantee, offered in addition to any statutory consumer rights. Send the request from the email address used for purchase.
Digital delivery
FlowLock is delivered digitally by email. At checkout, a customer may expressly request immediate delivery and acknowledge that, after delivery begins, the statutory right of withdrawal is lost. The 3-day satisfaction guarantee above still applies even when immediate delivery was requested.
When to contact us
If you did not receive a code, received a code that cannot be activated on the intended computer, or FlowLock is not in conformity with the agreement, email contact@flowlock.app. Include the purchase email, a description of the problem and, if possible, a screenshot. We reply within 14 days and will provide the applicable statutory remedy.
Withdrawal before delivery
If delivery has not started or the required consent to immediate digital delivery was not obtained, consumers may exercise their statutory withdrawal rights. Send a clear withdrawal statement to the contact address above.